You are currently viewing How To Use Delhi Metro WhatsApp-based Ticketing Service: A Quick Guide – News18

How To Use Delhi Metro WhatsApp-based Ticketing Service: A Quick Guide – News18


Ticket cancellations are not allowed in WhatsApp Ticketing.

This user-friendly WhatsApp chatbot is available in both English and Hindi, catering to a wide range of metro riders.

Good news for those travelling on the Delhi/NCR Metro! Now you have the option to buy tickets easily via WhatsApp as the Delhi Metro Rail Corporation (DMRC) has announced the expansion of its WhatsApp-based ticketing service to cover all lines in the Delhi-NCR region, including the Gurugram Rapid Metro.

According to Meta-owned instant messaging application, passengers can now simply send a message with the text ‘Hi’ to +91 9650855800 on WhatsApp or scan the QR code to purchase metro tickets using their smartphones across the whole network.

This user-friendly WhatsApp chatbot is available in both English and Hindi, catering to a wide range of metro riders. The service now extends its reach across 12 metro lines and encompasses 288 metro stations, including Gurugram Rapid Metro line.

“With the introduction of this WhatsApp-based ticketing system, metro travellers now have the convenience of purchasing tickets with just a single click, from the comfort of their homes or workplaces,” the Meta-owned app said in a statement.

Here’s A List Key Features Of The WhatsApp Ticketing Service:

– Up to a maximum of 6 QR tickets can be generated by a user in a single time.

– Tickets can be booked between 6 am to 9 pm for all lines and from 4 am to 11 pm for the Airport Line (Orange Line).

– Ticket cancellations are not allowed in WhatsApp Ticketing.

– A convenience fee will be applied to transactions made via credit/debit card, while no convenience fee will be charged for UPI-based transactions.

The instant messaging platform said that their goal is to simplify the transit experience for WhatsApp users, and this is another step in that direction. Every day, millions of commuters rely on the Delhi metro to reach their desired destinations, and WhatsApp is thrilled to provide this ticketing experience within their WhatsApp chats.

In related new, the Meta-owned app is also rolling out a new search feature for the Updates tab, making it possible to search for status updates and channels on the application.



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